How to Reach Our Team
Our team are here to help you feel comfortable in a supportive environment.
Phone Lines
Our phone lines are open form Monday through Thursday 9am-12.00pm, and 1pm - 5pm. Fridays 9am - 12am and 1pm - 4pm.
Get in Touch
Our team are available Monday to Friday.
Book an appointment here: https://booking.optimisehcg.co.uk/
We are open Mon - Thu 9am-12.00pm & 1pm-5pm. Friday 9am - 12am & 1pm - 4pm.
Phone: 0800 844 5257
Email (General Enquiries): [email protected]
Email (Private Referrals): [email protected]
Address: Oakwood House, Taylor Business Park, Risley, Croft, Warrington, United Kingdom, WA3 6WP
Safeguarding/Crisis Concerns
If you believe that you or a loved one is vulnerable and at risk of harm, neglect, exploitation or abuse, contact your local safeguarding team. Anyone can refer to a safeguarding team. Find information for your local team here.
If you feel you are unable to keep yourself safe and require immediate support, call 999 or attend your local A&E department.
Ready to talk to Expert Clinicians?
Our team is available Monday through Friday to answer any questions and guide you through the self-referral process.
Notice for Under 18's
Regrettably, we do not offer services to children or anyone under 18.
Book an appointment online!
You can use our online booking tool to skip the forms and phone calls! Book a nurse consultation or your ADHD/ASD screening fully online by clicking the button!
Ready to talk to our team?
Use the form above, or call through using the button below to call us on 0800 844 5257.
We are Trusted by Our Patients
We are rated 4.8 ⭐across 533 Google Reviews. Discover why we're trusted by our patients, past and present, by reading their feedback here. The voices of our patients highlight how our tailored approach brings understanding and supports lasting growth.
Frequently Asked Questions
We are always here to help guide you to the correct treatment pathway. Find the answers to some of the most commonly asked questions below. If you can't find an answer, you can call our clinicians to ask about the treatment or assessment process and to start your self-referral. Start your journey by filling out the form below, or calling us on 0800 844 5257.
What are your opening hours?
Our team are available Monday to Friday. We are open from 9 am - 12.30 pm & 1 pm - 5 pm.
How quickly will I receive a response to my email?
Response times can vary depending on how busy our team is, but we will generally respond to enquiries within 24 to 48 hours.
Who do I contact about medication side effects?
If you are experiencing any of the below side effects:
- Heart palpitations
- Racing Heart
- Chest pain
- Blurred vision
- Suicidal thoughts
Please call 999 or attend A&E and inform the clinic once your physical health concern has been addressed.
For any non-urgent side effects, please contact the clinic on 01925 691502 or [email protected].